FAQS

WHAT ARE YOUR GARDEN PRODUCTS MADE FROM?

Our metal decorative items are coated with an outdoor paint to ensure they can withstand the weather conditions, a number of our items also contain glass such as our bird feeder stakes and some of our wall art.

Our resin decorative items are designed to be kept both indoors and outdoors, they are totally frost proof.

DO YOU PROVIDE DELIVERY SERVICES FOR ALL PRODUCTS?

Yes but some items are local delivery only (such as plants). Please check the details section on these items for more information.

WHAT IS YOUR RETURNS POLICY?

Our returns policy is as follows:

Live plants: Unfortunately we are unable to offer returns on any plants purchased as we wont know how these items have been cared for once they have left the store. However if there is an issue upon delivery please get in contact and we will resolve.

Decorative items: We offer a 14 day returns policy on decorative items if for any reason you have changed your mind.

WHAT IF THE PRODUCT I ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?

We would kindly ask you to provide proof in these instances. From there we can work out the best possible option, either a full refund or a replacement.

WHAT ARE YOUR OPENING TIMES? 

Monday-Saturday 10am-4pmSunday 11am-4pm
If at any point these have to change we will update via our social media platforms.

HOW MUCH IS DELIVERY?

All delivery charges are charged per order, so you can order as many items as you'd like for one fixed price.

HU1, HU2, HU3, HU4, HU5, HU6, HU7, HU8, HU9 - FREE (£10 minimum order to qualify)

HU10, HU13, HU14, HU16 - £1.99 (Free when spending £30 or more)

HU11, HU12, HU15, HU17, HU20 - £2.99 (Free when spending £30 or more)


HU18, HU19 - £3.99 (Free when spending £30 or more)

Remaining UK Postcodes - £4.99 (sorry but no plants for this delivery type)

Minimum order is £10 to qualify for delivery.

If you have already placed a local order that has not yet been received you can add to it by messaging us direct for a checkout code, this will ensure you are not charged delivery twice.

 
 
  • Facebook
  • Instagram

©2019 by LW Plants Hull. Proudly created with Wix.com